Ensure customer satisfaction within transport hubs

Transport hubs including airports and railway stations can be some of the busiest and most congested places that people come into contact with on a daily basis. Unfortunately queues and waiting periods are a fact of life at the best of times but in the event of delays or an incident the queues and volumes of people within the hub can increase exponentially. Without proper planning and methods for controlling queues the result can be chaos within the hub both for those affected by the incident or delay and for those going about their normal business. Retractable barriers can mean the difference between transport hub chaos and an orderly, well managed waiting area.

Retractable barriers can be used to manage queues within transport hubs which can be found at critical areas of the hub. For example in airports queues are often found within the check-in and security areas, whereas in stations queues can often be found at the ticket office. At off peak times when there are relatively few people around retractable barriers can be retracted, allowing unrestricted access. However, at peak times such barriers can be extended as required to ensure sufficient capacity for the number of people. To further enhance flexibility all or some of the barriers can be extended, ensuring that customers do not have to walk around queue paths unnecessarily. In the event of significant delays or an incident further barriers can be added to the existing network in order to increase queue capacity.

Retractable barriers efficiently contain transport hub queues within set parameters, ensuring the free flow of customers throughout the building. If queues sprawl beyond set parameters the result can often be chaos not only for those are queuing but also for those attempting to move around as normal. Retractable barriers ensure that the delay or incident only affects those who are directly affected and that further ramifications are suitably contained. Moreover, the use of retractable barriers increases customer satisfaction by ensuring that queues are well managed and attended to by the staff available. Such a system can substantially reduce passenger waiting times, frustration and anxieties at any critical point within the transport hub.

Furthermore, retractable barriers offer an attractive solution from a health and safety perspective. As previously mentioned queues can be contained using such barriers so that thoroughfares are not blocked and normal movement of passengers may continue. However, retractable barriers do not create impenetrable barriers that would create a substantial risk in the event of an evacuation. Rather, they can easily be dismantled in a rapid fashion to ensure free movement of people in such a situation. Finally, retractable barriers can be used to restrict access to areas in a temporary manner where passengers should not be. This is particularly useful when a spillage or a similar event occurs where it would not be safe for passengers to venture until the problem has been resolved.

Retractable barriers can ensure the highest levels of safety within any transport hub.
This article was written by James Harper on behalf on Tensator. James is an expert writer on a number of topics including methods of crowd control such as retractable barriers.